Privacy Policy
Privacy Notice
MemberSource Credit Union, your member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and to help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this Privacy Notice. It describes our credit union's Privacy Policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.
If you have any questions about this privacy notice, please contact:
MemberSource Credit Union
Attn: Privacy
10100 Richmond Ave.
Houston, Texas 77042
Please see our Data Access Request page to review your information on our site.
Learn more about the full array of financial services enjoyed by MSCU members
Third Party Link Disclosure
Our Website has a number of links to other third party sites. These links to external third parties are offered as a courtesy and a convenience to our members. MemberSource Credit Union is not responsible for the the content of such websites and does not endorse or guarantee 3rd party links. The products and services offered on 3rd party sites are not products of MemberSource Credit Union. Therefore, MemberSource cannot attest to the accuracy of information provided by the linked sites and assumes no responsibility for the content, safety, security, or privacy of any such site or any transactions you conduct through them.
Online Banking User Agreement
Complaint Notice
At MemberSource Credit Union, we appreciate the opportunity to personally resolve any issues that are brought to our attention in a quick and efficient manner. If you have a problem with the services provided by this credit union, please contact us at:
MemberSource Credit Union10100 Richmond Ave.Houston, TX 77042Phone: 713.627.4000
However, a member may elect to seek resolution from the Texas Credit Union Department (TCUD) and the contact information is provided for your convenience. The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department at:
Texas Credit Union Department914 East Anderson LaneAustin, TX 78752-1699Phone: 512.837.9236
www.cud.texas.gov
Computer Fraud and Abuse Act of 1986
Unauthorized use of MemberSource Credit Union's website or online banking products is strictly prohibited and is subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18, U.S. Code Sec. 1001 and 1030. MemberSource Credit Union may monitor and audit usage of this system. All persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing.
USA Patriot Act Disclosure
To help the government fight the funding of terrorism and money laundering activities, Federal Law requires all financial institutions to obtain, verify, record information and identify each person who opens an account.
What this means for you: When you open an account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents
Learn more about the full array of financial services enjoyed by MSCU members
MemberSource Credit Union Mobile Privacy Policy
Last Updated: May 2022
MemberSource Credit Union mobile application (the ""App"")- powered by Fiserv - helps you control your credit and/or debit cards through your mobile device, making it easy to manage your finances on the go.
The App allows you to:
- get real-time balances for your accounts
- manage your money
- view your transactions and statements
- make transfers
- pay your bills and manage billers
- deposit a check
- receive alerts
- manage cards
This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App's website and mobile application (the ""Services"").
The Types of Information We Collect in the App
Through your use of the Services, we may collect personal information from you in the following ways:
(a) Personal Information You Provide to Us.
We may collect personal information from you, such as your first and last name, address, e-mail, telephone number, and social security number when you create an account.
We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.
(b) Personal Information Collected from Third Parties. We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.
(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services.
How We Use Your Information Collected in the App
(a) General Use. In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better.
(b) Compliance and protection.
(c) Creation of Non-Identifiable Data.
Disclosure of Your Personal Information
We disclose your personal information collected through your use of the Services as described below.
Links to Other Sites
The App may contain links to third party websites.
Your Choices Regarding Your Information
You have several choices regarding use of information on the Services.
Safeguards and Retention
We implement reasonable administrative, technical and physical measures.
A Note About Children
The Services are not directed towards individuals under the age of 18.
Privacy Policy Updates
This Privacy Policy is subject to occasional revision.
Contact Us
If you have any questions or complaints about this Privacy Policy or The App's data collection or processing practices, please contact MemberSource Credit Union by email at: web.msc@membersourcecu.org or by mail at:
MemberSource Credit Union
Attn: Member Services
10100 Richmond Avenue
Houston TX 77042