Online/Mobile Banking & BillPayer

A: If a merchant accepts electronic payments, your bills will be paid electronically. However, merchants who cannot accept payments electronically will receive a check through the mail.

A: You can pay any individual or entity, with the following exceptions: taxing entities such as the IRS or the state franchise tax board, and court ordered payments such as judgments or fines.

A: Your BillPayer payments will be deducted from a MemberSource account that you designate at the time you pay your bills. If you have more than one checking account, you may designate a bill to be paid from any eligible account.

A: Electronic payments are deducted from your checking account on the same day as the chosen processing date for each payment. It will appear on your statement as an Internet bill payment, which will list the merchant, amount deducted, and date and time deducted. Check type payments will be deducted when the check is deposited by the payee. The payment will appear in your share draft statement as a normal check transaction. When check imaging is available you will be able to see images of your bill payment checks.

A: You can contact your merchant or review your next month's statement to determine if payment has been received.

A: Contact MemberSource at 713-627-4000.

A: Yes. The Payment History feature in BillPayer allows you to view all your past activity on your BillPayer account.

A: Any person that you allow access to your Online Banking service will have access to your BillPayer service.

A: Click on the Add Payee button, complete the required fields for your new merchant and click on the "Submit" button.

A: You do not need to send your payment coupon to your merchant. As long as you include your account number when paying through BillPayer, your merchant will credit that account.

A: No. It is not necessary to notify your merchants that you will be submitting your payments through BillPayer.

A: Yes.

A: Yes. Each payment can be recurring, or you can even set up a payment to recur but remind you 2 business days prior to the processing date of the payment. This feature is convenient for payments that are not the same every period, such as your phone bill.

A: To discontinue BillPayer, click on the "Your BillPayer Setup" link in the BillPayer area. This will allow you to change your BillPayer user information or to cancel BillPayer.

A: No. If you have changes to your street address, your phone numbers, or e-mail address, simply click on the Profile button from the account access page and go to "Update Member Info". For more information, please contact our Member Service Center at 713.627.4000.

A: In most cases, this means that your Internet service provider is experiencing problems. However, each service provider has their own error messages, so you will need to check with your provider for their specific message. If you see the message "Service Temporarily Unavailable," that means that we are conducting system maintenance. During this time, you will be unable to use Online Home Banking.

A: No, but we highly recommend doing so. By properly exiting online Online Banking, you can be assured that all communication is severed and that your next login session is free of any unnecessary problems. This is why we strongly suggest that our users actually click on the Logoff button to leave Online Banking after each session. If you have any additional questions, please e-mail us or call our Member Service Center at 713.627.4000.